Our services are tailor made. We always fit our approach to your needs.

Quick Scan

Insights & Analytics



Quick Scan

Overview in one glance

The quick scan shows how your organization scores on the following components. You immediately see the best opportunities to improve. We show you the possibilities you have to use these opportunities.

Preventing fraud and faults is a task for every employee within an organization. In fact, it is part of risk management in general and it requires a chain-wide approach from line to staff and from management to the work floor. A Policy creates a clear framework for activities that prevents and detects fraude. Together we can review the existing Policy or create a new Policy.

It all starts with consciousness. Awareness in (further) developing your product, distribution or proposition. And also awareness towards the important work processes such as claim, application, declaration and cash processes. We facilitate you in raising awareness.  For example by developing a complete awareness program.

The risk of fraud and faults must always be part of risk assessments. It is important that organizations test products and processes on a regular basis for their sensitivity to fraud and faults.

Prevention is better than detection. We help you with the planning, development and implementation of the right measures. For example  organization and system checks. 

Every product or process has its own research indicators. Leissner & Van der Molen  helps with the development and implementation of these indicators but also supports a lessons learned loop and the step from detection to prevention.

Customized reports and real-time dashboards are tailored to  product, process and target group. They provide insight into results and potentials, but also show the effect of measures taken.

Only qualified and registered personnel may carry out fraud investigations. We help you with the process design, training or possible hiring of these personnel. 

In case of fighting fraud and faults in the right way, controls are part of a control framework. This framework contains the most important risks and the control measures for prevention, detection and repression.

Insights & Analytics

Better grip on your numbers

We believe in the strenght of good quality company data. This is the foundation of powerful analyses which yield useful insights. With this you can create high-quality key performance indicators for sustainable improvement and growth.

From Insight & Analytics we support your organisation throughout every required step you have to take.

  • Data cleaning for clear & uniform data
  • Database management
  • Process assurance
  • Match with claim-, declaration-, request- or cash data
  • Structurering of unstructured data like (online) free text
  • Combine with externe bronnen
  • Funneling & trends
  • Correlation analysis
  • Textclassification, sentimentanalysis & visualisation
  • Machine Learning Analysis
  • KPI setting: high quality key performance indicators for building your strategy
  • Benchmarking: measuring effect and level of improvement
  • Tailor made detection
  • Lessons Learned for preventions and better detection


Best Practices

Are you looking for tailor-made practical solutions easy to implement and immediately result?

Just a few of the solutions that we can offer you:

  • Management information: periodic reports or dasboards.
  • Onboardingsessions for new personnel.
  • Fraud Control Frameworks.
  • Closed File Review.
  • Nudging (behavioral influence).
  • Correlation analyzes (discover indicators from own data).
  • Lessons Learned Loops.
  • Funneling (leads, research and conversion in relation to total claims and applications).
  • Internal and external benchmarking.



Online, classroom, in-house of private

We offer different courses in which we help you:

  • Increase fault & fraud awareness among all employees in your organisation in a low threshold fashion (E-learning & Micro Learning)
  • Train your employees with analysis or reporting responsibilities in becoming more proficient in the basics of data analysis and business intelligence (Business Intelligence Basics)
  • Specialise your data professionals in one of the many disciplines within data science (Advanced Analytics)

In general
This course is a hands-on approach on the basics of data analysis and business intelligence. That is why students have the possibility to bring in real life problems from their current professional practice. Alle sessions are half-day and are based on practical case studies and standardized data used worldwide. Session didactics always follow the triangle of data manipulation, visualisation.

Practice makes perfect: the most important skill to bring along is proper motivation and time. So if you like to work with data and want to learn more? Then everything will be fine.

After finishing this course the student has the basic abilities to:

  • Read and load simple data(bases);
  • Clean/organise data;
  • Combine, match and aggregate data;
  • Perform and apply simple analysis- and visualisation techniques;
  • Able to discuss the use and benefit of complex techniques for specific problems or situaties;
  • Visualise on a strategic and tactical level to enhance the impact of reports and reporting structure;
  • Accelarate/automate reports for time efficiency and accuracy.

Applications needed
Excel, Powerpoint, MS Power BI and R.

For who?
Everyone with an interest in data science, but in particular: risk managers, product managers, proces managers, business analysts, project management officers (PMO), (fraud) analysts.

Time expenditure
This allround training is class room based and given over four weekly half-day sessions. In consultation it is possible to organise this course in-house or private.

Rotterdam and Hoevelaken

In general
An Advanced Analytics training block can be one of the following modules:

  1. Text analysis and text mining: utilise the strenght of written speech:
    • Sentiment analysis
    • Frequent words (word clouds, term-frequency)
    • Defining/unique words/word groups(tf-idf-analysis)
    • Text classification (use word paterns for prediction purposes)
  2. Explorative/discovering analysis: discover relationships within data and visualise these effectively:
    • Regression analysis
    • Cluster analysis
    • Decision Trees
    • Principal Component Analysis
  3. Predictive analysis: te predict outcome or classify data:
    • Regression analysis
    • Random Forest
    • Support Vector Machine

After finishing each module students are able to use basic code scripts and have the ability to practise and develop the techniques learned for further mastery.

R and MS Power BI.

For who?
Professionals with love for data science and generally proficient in the basic skills similar to the goals of our Business Intelligence Basics course. Please feel free to contact us about for further enquery.

Time expenditure
Eacht module is class room based and given over three weekly half-day sessions. In consultation it is possible to organise this course in-house or private.

Rotterdam and Hoevelaken

In general

Together with our clients we develop tailor made E-learning modules. These modules increase general emloyee knowledge and skill to tell honest mistakes from deliberate fraud in an interactive and effective way.

An E-learning module gives not only gives insights about fraud and all of its shapes, but also about the parts of key processes which are vulnerable for mistakes, both accidental ánd deliberate.

This results in a complete, fair and balance increase of fraud awareness of everyone who participates.

After finishing this course the participant has basic knowlegde about telling honest mistakes from deliberate fraud, in particular:

  • Know the definition of fraudulent behaviour;
  • How to recognise fraud (and tell from mistakes);
  • Which processes and what parts are vulnerable for fraud;
  • What the profile is of a typical fraudster;
  • What motivations fraudsters have;
  • Which shapes fraud can take;
  • What is expected of the different company roles and functions within your organisation.

For who
Alle employees: managers, operations, staf and projects.

Time expenditure              
A general E-learning takes approximately 30 minutes time for each participant.

In general
Micro Learnings are sharp and short modules which are a fitting sequels to the more general E-learning modules.

In general they are used to highlight practical job- or branch specific situations. Micro Learnings take up to five minutes.

Specific branches are:

  • Pensions;
  • Life;
  • Non-life;
  • Disability;
  • Health Care;
  • Hospitality (cash process).

For who?
Employees with mainly operational responsibilities like underwriters, claim handlers, disability claim handlers, hotel employees, etc.

Time expenditure
The average module takes up to five minutes to complete.